GetChristianMusic.com - Policies and Procedures

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Policies and Procedures

Price Structures

Ordering at quantities higher than 2 yield a better per unit price. Each product is assigned a pricing level (1-2 Unit Price, in the left column), and the quantity discounts are determined from it's pricing level (e.g. a product with a 1-2 Unit Price of 11.99 has a price of 5.75 ea if ordering a quantity of 6). The shopping cart is configured to automatically calculate your discounted price according to the quantity of each item ordered.

	3-5	6-10	11-20	21-30
1-2 Unit Price $12.99 ea	8.50ea	6.25ea	5.50ea	5.00ea
1-2 Unit Price 11.99 ea	8.00ea	5.75ea	5.00ea	4.50ea
1-2 Unit Price 10.99 ea	7.50ea	5.25ea	4.50ea	4.00ea
1-2 Unit Price (JPT CD/Book Combo) 19.95	17.50ea	15.25ea	13.00ea	12.50ea
1-2 Unit Price 7.99 ea	6.50 ea	4.25 ea	3.50 ea	3.00 ea

Mixing titles to get a better price per unit is allowed only for Reseller Affiliates at this time. Click on the Reseller Affiliate link above to get more information.

All orders outside of the US and Canada must be prepaid in US Dollars (check or money order only). Send payments to Solid Walnut Music, PO Box 24017, Tempe, AZ 85285-4017. All credit card charges from an overseas billing address will be credited back to the account(s) immediately.

Shipping and Handling Calculations

All product is mailed through the US Postal Service, except on bulk orders (orders over 8 units). The breakdown of shipping charges for orders shipped to destinations in the United States are as follows:

Number of Units in a single order	Shipping and Handling Cost
1	2.5
2	3.25
3	4.00
4	5.00
5	5.75
6	6.5
7	7
8	7.5
Above 8 units	Add .25

For International shipping destinations, add $2.00 US to each category.

Shopping Cart

Remember, ordering at quantities higher than 2 yield a better per unit price. See Price Structures above for detailed information.

To order, simply select the desired quantity from the appropriate drop-down box and press the Add to Cart button. The shopping cart is easy to operate. You can adjust the quantities within the shopping cart and return to the previous page, or proceed to the check-out. You can also check the items that are in your cart at any time by clicking the shopping cart icon located at the top of each page.

We accept Visa, MasterCard, American Express, Discover, any type of PayPal payment and check or money order.

Your credit card will be billed by PayPal for Solid Walnut Music. When we ask for your billing and shipping information, you must fill out the required address and phone information as this is used for credit card verification. The information is also used for shipping product to you when you order by check (drawn on a US Bank only please) or by Money Order. The information gathered is not used for any other purpose. If you wish to receive an email confirmation of your order, then please provide your email address. Your email address is entered on this page only for that purpose. Note that as you proceed, your credit card information is asked for only after you are taken to a secure server.

When ordering by check or money order, complete the order process in the shopping cart and select the appropriate form of payment. This will send us your order information. It is advisable to print or otherwise specify all the information required during the order process and send this in with your payment. When your check or money order is processed, we will ship the merchandise.

If for any reason you are uncomfortable using a credit card online, you are very welcome to send a personal or a business check or money order to the address listed above under Price Structures. Please leave the name and quantities desired as well as your phone number. We will call or contact you to confirm the order if you leave a phone number or an email address. Or you are always welcome to print an order form and mail it to us at the address provided.

About the secure web server

All credit card transactions are carried out through the SSL 128-bit secure servers at PayPal, which use encryption methods for the data to further protect your information.

Note that as you proceed, you are only asked for your credit card information after you are taken to a secure server at PayPal. Look for the internet address to begin with 'https://www.paypal.com...' to be sure. If it doesn't begin with https://www.paypal.com..., then be wary of the internet connection. This will be an indicator to you of the forms Secure Socket Layer (SSL) encryption.

You will then be able to log in to you PayPal account to complete the transaction, or if you don't have an account with PayPal, you will be asked to click a button in the center of the page. This will take you to a separate Billing Information page where you can select the type of credit card and enter the number., including your credit card number. The address information that you gave in the shopping cart will be transferred here so you don't have to enter it twice. Again, be sure the internet address begins with 'https://www.paypal.com...' and be wary of any connection that does not. Towards the bottom of this same Billing Information page, you'll see an additional security measure where it asks you to enter the characters you see inside a text box. You can now be confident that your payment is being processed securely. These will be indicators to you of the forms Secure Socket Layer (SSL) encryption.

If the processor approves the transaction, an e-mail message containing your mailing information and order summary is sent to both Solid Walnut Music and to you (if you provided an email address during ordering). Credit card information is never e-mailed, sold or distributed to third parties.

Guarantees

Individual CD Purchase Guarantee

We guarantee that the discs that you receive will play perfectly. If for any reason they do not within 30 days after your purchase, please send the CDs back to Solid Walnut Music with a copy of your purchase receipt for a full refund. If for any reason you are dissatisfied with your purchase after 30 days, we will be happy to substitute your CDs for those CDs of your choice from our current inventory that are of equal value. Sales are final after 60 days, however should you have any other difficulties, please let us know by sending an email to info at solidwalnut dot com.

All Credit Card purchases are absolutely final after 90 days.

High Volume CD Purchase Guarantee

A high volume purchase for the purpose of this guarantee means that the purchase is 10 CDs or more on a single order. This information is similar for those High Volume retailers who have an account with GCM, however those retailers and others who have an account with GCM enjoy certain other considerations. To apply for an account, fill out the credit application which is found on the Reseller Affiliate page.

Retailers with a high volume purchase enjoy the same guarantee as that which is listed above under Individual CD Purchase Guarantee. Provided your customers return the merchandise to you in a timely manner and you contact us within a reasonable time thereafter (45 days), we will be happy to work with you in regard to refunding your purchase price pro rata (or according to your individual purchase prices) if you return the merchandise to us. In these circumstances, you would also be welcome to claim credit or to substitute additional CDs from our stock in exchange for the defective merchandise. Sales are final after 60 days, however should you have any other difficulties, please let us know by sending an email to buyersassurance at getchristianmusic dot com.

All Credit Card purchases are absolutely final after 90 days.

Privacy

Credit card information is never e-mailed, sold or distributed to third parties. Any information collected from you whatsoever throughout the order process is used for the purpose of fulfilling your order and for the purposes of tracking sales and is never sold or given to third parties. We may email you about special product offerings on a rare basis.

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